Refund Policy
Refund & Replacement Policy Summary
| Policy Area | Terms & Conditions |
|
Coverage Period |
30-day full refund from invoice date 1-year limited warranty for replacements |
| Eligible Reasons | •Faulty/damaged/inoperable items • Missing items • Incorrect size/color/customization • Product-description mismatch |
| Non-Eligible Cases | • Refund requests after 30 days • Change of mind • Modification requests • Inaccurate details/mishandling damage |
| Limitations | Warranty applicable only once per order |
| Refund Processing | PayPal: 3-5 business days Credit Card: Up to 10 business days |
| Return Procedure | "No Need to Return" policy: Submit item photos/details for resolution |
| Claim Process | 1. Contact via designated portal 2. Provide issue description + photos 3. Await confirmation |
Frequently Asked Questions
| Question | Answer |
| Can I get refund for dissatisfaction? | Only for quality issues within 30 days of invoice date |
| Refund timeline to payment method? | 5-7 business days after 3-day inspection period |
| What prevents full refund? | • >30-day claims • Wrong address/custom info • Order fulfilled as specified |
| How to prepare return shipment? | Physical return not required - submit photos/details |
| Can I exchange items? | Custom-printed items require resend fee for size/design changes |